We currently have a position for a Platform Controller to join our Broadcast Services department at our offices in Osterley. Our Platform Control team provides first line support across our entire broadcast platform 24 hours a day, 7 days a week, using leading edge technology. As a Platform Controller you will monitor and support the Digital Broadcast, Interactive and Satellite Uplink systems to ensure minimum disruption to Sky's many services in the UK.
Role responsibilities:
* Operate, monitor and control services and facilities on the platform in line with agreed service level agreements
* Resolve incidents to ensure effect to customers is minimized.
* Diagnose faults and production and presentation of reports, as well as ensuring the adequate follow up of all incidents to prevent repetition of any faults and improve future response.
* Contribute to the development, implementation and continuous improvement of operating processes and procedures governing operational services and be consistent in ensuring effective problem solving within a highly technical and fast moving environment.
Skills and experience required:
The ideal candidate will have good communication skills and a strong Broadcast/IT technical aptitude, ideally developed in a first line technical/IT helpdesk support environment. Although full training will be provided in the role, experience of a television broadcast environment would be an advantage.
You'll also need to be a team player who learns quickly and shares knowledge readily, takes ownership of your performance and development, focuses on delivering results and shares our commitment to top quality customer service.
Where we see ambitious and hard working individuals, we provide the freedom, development and support you need to succeed. If you've got what it takes to thrive here and share our passion for Technology, you can look forward to an outstanding future. There are plenty of opportunities to progress, not to mention an excellent overall reward package.
Our benefits package recognises the essential part you play in Sky's success. We offer free Sky+HD, broadband and talk services; private medical insurance, generous holiday entitlements, a contributory pension scheme, a Share scheme so you can have a stake in Sky and our success plus Sky Choices; a benefit scheme to help you make valuable tax & national insurance savings.
Please state your current/most recent salary and salary expectations on your application.
Please note, the role will require you to work a shift pattern, both days and nights (12 hour shifts).
Sky delivers some of the most diverse content and services on the planet, and we value the same diversity within our business. We provide a culture of entrepreneurialism and opportunity for one and all.
Sky. Believe in Better.Sky delivers some of the most diverse content and services on the planet, and we value the same diversity within our business. We provide a culture of entrepreneurialism and opportunity for one and all.
