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Friday 10th February 2012

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Application Development Products Support Specialist

IBM Software Group require a Pre-Sales Technical Professional in the Rational Brand with a focus on Quality Management.

Employees in this role drive IBM revenue. They act as a technical consultant to our customers and remove technical inhibitors to the sale of IBM products, solutions and services. This specialist assures a solution's technical feasibility; qualifies opportunities; understands customer business and technical environments and can articulate technical benefits of IBM's products, solutions and services; ensures successful installation; and drives implementation planning. When engaged for a specific opportunity, they are responsible for the technical accuracy of the proposed solution, service, project, or enhancement.

Responsibilities include:
  • providing technical sales leadership and helping move sales opportunities to closure through demos, POCs, etc;
  • developing and delivering intellectual capital (i.e. PoTs, etc);
  • ensure customer satisfaction and drive effective handling of critical situations and complaints;
  • identify new opportunities through trusted technical relationships with customers;
  • providing skills transfer.
  • A detailed understanding of Software Quality Management processes and product offerings is highly desirable. Familiarity with the tools in the Rational Portfolio is also highly desirable.

Required
  • Bachelor's Degree
  • Have a working knowledge of test processes and how they integrate with the rest of the software development lifecycle : Mastered
  • Working knowledge of Test automation tools for Functional Testing, Performance Testing and Test Management : Mastered
  • Working knowledge of both Waterfall and Agile development processes : Applied
  • Strong communication and presentation skills : Applied
  • An understanding of a sales organization and its challenges and priorities : Applied
  • Basic Java Skills : Acquired
  • English: Fluent

Preferred
  • Information Technology
  • Working knowledge of both Waterfall and Agile development processes : Mastered
  • Strong communication and presentation skills : Mastered
  • Basic Java Skills : Applied

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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