Position Description
Equity Support require a talented individual to join the 4 person team providing 1st - 3rd line support for Morgan Stanley’s Algorithmic trading systems.
The algorithmic trading product offering provides internal and client users a wide range of algorithmic trading strategies including benchmark trading and smart order routing.
The team performs the following tasks:
Proactive & reactive ready-for-business checks.
Proactive & reactive real-time monitoring of processes, connections & trade flows
Investigation of user queries via log file and process interaction, e.g. order issues, flow breaks, booking issues.
Notifying the business unit of system issues or failures.
System break/fix and user recovery.
Escalating problems to level core development and engineering groups in a timely manner.
Notify Compliance in a timely manner of regulatory issues.
Liaison with the operation’s department and controllers where appropriate.
Work closely with regional counterparts to build and leverage tools and standardize monitoring procedures.
Skills Required
A highly motivated, self starter who is happy working for demanding clients.
Excellent communication and interpersonal skills with a professional ownership of issues.
Strong technical, analytical and problem solving skills with the ability to clearly present technology to a non technical audience.
Understanding of real time distributed application architectures and experience with message based protocols e.g. FIX.
Technical strengths would include the ability to demonstrate good knowledge of unix / Linux and the ability to use unix / Linux utilities to parse log files. This would include the basic use of a scripting language but NOT include competence with a mainstream application programming language. Good business knowledge of Equities or Fixed Income would include the ability to demonstrate an understanding of different instruments and how and where they trade. This would also include the ability to describe an order book and the different order types that can be used.
Skills Desired
The candidates background may include, but it not limited to, the following roles:
-Trading infrastructure support, e.g. Application support for an order management system (OMS) or for an in house or vendor based trading application (e.g. FIDESSA).
-Dealing with client order queries such as rejects, product data issues, exchange rejects and order manager / order router failures.
-Market data level 2/3 support e.g. dealing with vendor data / exchange feed issues. Managing the market data infrastructure / processes e.g. TIBCO or RMDS or other real time data flow.
-Risk or trade booking systems support.
