Wavex has an exciting opportunity for an ambitious and experienced Client Services Manager to join our Client Services team within a fast growing and dynamic IT services company based in Central London.
The Client Services Manager will be responsible for developing the relationship with a growing portfolio of existing clients. We seek a bright, diligent individual with excellent communication skills with a consultative style. The Client Services Executive must ensure on going client satisfaction and communication.
This role entails leading prospective client communication, proposing and presenting technology and business service solutions to clients, and managing and escalating client requests across the departments.
The Client Services Manager must have similar experience with a technical and/or capacity management experience gained in a fast moving, client-driven organisation. Experience working for an established or growing IT services or consulting environment is a preferred.
Wavex has an energetic and ambitious team with an informal but hard-working culture. We are offering a competitive salary and benefits, plus substantial opportunity for career development and training.
Responsibilities
• Day to day management of a portfolio of clients
• Service contract renewals, upgrades and negotiation
• Management of service issues and concerns
• Interfacing with engineering, sales and the rest of the management team to ensure that all resources within the Company are meeting your client’s expectations
• Helping to define new process management and defining workflow processes within the Client Services function
• Develop best practice and consistent service-quality levels for all clients
• Develop service quality monitoring based on client ownership
• Create and improve metrics for internal management and client reporting
• Introduce consistent documentation and publishing
• Participation of monthly forecast reports and statistics relating to client operations
• Development and usage of internal systems (schedule management & resource management, Sharepoint, MS Project Server, etc)
• You may be required to carry out other duties, as are within your capabilities and level of responsibility, in order to meet the needs of the business
Skills
• An experienced, process-driven Account Manager, Business Development Manager from an IT services or consulting environment with demonstrable skills and a track record in the provision and service management of IT services, and experience of clients in the emerging corporate and larger SME sectors
• Articulate, well presented, with a good university degree
• Strong verbal and written communication and listening skills
• A strong understanding of Information Technology with a particular focus on Microsoft solutions
• Excellent presentation skills
Qualities
• Strategic appreciation of the role, the company and the market
• A highly motivated team player with a proactive approach to work
• A finisher/completer with high level of personal ownership of team performance
• Self-driven, results orientated with a positive outlook, and a clear focus of high quality and business profit
• Able to work well with colleagues within different areas of expertise within the business
About Wavex
Wavex is a dynamic IT Outsourcing provider based in the centre of London (Holborn/Covent Garden) with around 85 staff. Wavex currently offers a range of services from managed services to individual technical solutions such as hosting and co-location, infrastructure project management and implementation, VOIP telephony systems, business continuity planning, and hosted on-line data back-up services through to high-level consultancy.
Winner of the Sunday Times Best Small Companies to Work for 2008 and 2009, Best Companies 1 Star Accreditation 2008 and 2 Stars 2009, Deloitte Fast 50 awards 2006 & 2007 & 2008. We have experienced rapid growth partly due to the range of unique systems we've developed in-house. We have created a fun working environment, promoting good team working ethos and a flat company structure where everyone has a voice.
Company Benefits
Wavex encourages development of all staff and has a number of staff incentivisation schemes. These include monthly and project related bonuses and funded training programmes. Wavex offers an extensive benefits package to staff including medical and dental insurance, a company pension scheme, individual travel and training allowances and discounted corporate Gym membership.
How to apply
If you feel you are interested in the role, please click on the 'apply now' button and send your CV and a covering letter, stating the reason why you are interested in the role and in Wavex.
