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Friday 10th February 2012

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Global Sourcing Solutions Desk – EMEA lead

Information Technology Business Area is currently looking for a Global Sourcing Solutions Desk – EMEA lead, to join the team in London.

ROLE SUMMARY:
The EMEA region lead of the Global Sourcing Solution Desk (GSSD) will: 
  • Implement the Global Sourcing mandate in EMEA. 
  • Assist in outsourcing and vendor management. 
  • Facilitate MPP processing. 
  • Conduct/ co-ordinate periodic benchmarking exercises.
 
THE ROLE INVOLVES:
The successful candidate will lead the regional GSSD team and is expected to work with IT clients in implementing global sourcing mandate. In particular: 
  • Manage and execute regional sourcing mandates. 
  • Work with Central GSSD, IT Divisions and IT CoE Program in the definition of target footprint and operating models for domain- and process-based competency centres. 
  • Lead implementation of sourcing solutions for IT Divisions - includes setting up competency centres (domain and process), right operating model (captive or outsourced), right location (business centres or CoEs) and vendors (outsourced). 
  • Adopt consistent operating framework and processes for delivery of sourcing solutions. 
  • Maintain and track regional BoW. 
  • Process, track and report MPP. 
  • Manage/monitor relationships with customer groups. Provide regional client interface, generate pipeline and promote adoption of GSSD processes. 
  • Manage vendor relationships and overall governance as per defined processes and frameworks. 
  • Build relations with other stakeholders in the region including Supply Management, Legal, CTO, Expense Management, CoE, HR. 
  • Participate, lead and moderate internal governance meetings (regional level, across regions and with GSSD team). 
  • Provide leadership to and manage regional GSSD team. Recruit and mentor one other team member to ensure effective delivery of GSSD processes.

Additional duties and responsibilities:
Other Activities may include: 
  • Manage jointly with internal clients all transformation/outsourcing initiatives, and share responsibility for achievement of the targets of the programme. 
  • Analysis on Program Support issues. 
  • Prepare Status reports. 
  • Support project planning, scheduling, monitoring, and reporting activities in a project/ program office environment. 
  • Liaison with senior stakeholders of Transformation program.

TO QUALIFY YOU MUST POSSESS:
Qualifications: 
  • Degree qualifications from reputable tertiary institution or relevant work experience. 
  • At least 12 years of overall work experience – of which 2-3 yrs in managing and delivering on organisation wide transformation initiatives.

- Consulting &/or outsourcing experience
- Experience of change management
- Supporting organisational transformation in global environment.
- Project management with distributed teams
- Good knowledge of IT

  • Excellent written and verbal English is required.

Competencies: 
  • Analytical skills, thinking & planning - excellent business analysis and problem solving skills. 
  • Influencing - excellent communication skills with senior managers. 
  • Strong presentation skills. 
  • Team player - effective inter-personal, conflict management and people management skills. 
  • Ability to work in a multi-cultural environment.

Candidate Value Proposition:
Specific career development / growth opportunities associated with this position: 
  • Possibility of internal mobility into a GSSD lead role in another region. 
  • Take on IT EMEA COO role which would include managing the EMEA GSSD lead. 
  • Use exposure gained in EMEA GSSD role to transition into a line business management role in one of the functional IT areas.

This is a very visible role in IT in the region. To date the global sourcing mandate has been implemented in a non-strategic manner, providing significant opportunity for the GSSD leads to make a significant difference to the organisation as a whole.

As one of the world's leading financial services group, Credit Suisse provides its clients with investment banking, private banking and asset management services worldwide. Founded in 1856, Credit Suisse has a long tradition of meeting the complex financial needs of a wide range of clients, offering advisory services, comprehensive solutions and innovative products to companies, institutional clients and high-net-worth private clients globally. The Credit Suisse Group is active in over 50 countries and employs approximately 40,000 people. Further information can be found at www.credit-suisse.com.

Cultural diversity is essential to our success. As such, we employ people from more than 100 countries. Credit Suisse empowers employees to work openly and respectfully with each other and with clients, ultimately striving to deliver superior results while offering initiatives and programs to assist employees achieve a healthy work-life balance.

Credit Suisse is an Equal Opportunity Employer and does not discriminate in its employment decisions on the basis of any protected category.

To the extent permitted or required by applicable law, a candidate who is offered employment will be subject to a criminal record check and other background checks before the appointment is confirmed.

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