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Friday 10th February 2012

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Intranet Strategy Manager (Transformation & Online)

Purpose of the role is to drive the approach and architecture in support of the delivery of the GMT transformational statements on employee self service.
Own Intranet transformation strategy in support of GMT goals. Define the overarching strategy and the architectural approach to allow the Intranet program to be delivered. Ensure this is fully committed to across senior stakeholders and Vodafone Group – especially in the areas where Group provides tools and capabilities.
Identify, define and embed quality in the Intranet delivery process – using as appropriate the same approaches for User Experience and non-functional requirements as for Intranet delivery. Ensure that this is given appropriate focus and priority in the delivery programme.
Foster strong relationships with the delivery teams across all the different Web touch-points incl. Group, Technology, HR, Finance, Property and Internal Comms/Web Relations.

What 
  • Drive creation of strategy for Intranet transformation with buy in and contribution across all intranet teams in VF UK and Group (UK based employees – including VGS employees served by UK HR functions) 
  • Own and define employee centric (not department centric) strategy for Intranet delivery in support of GMT objectives 
  • Migrate intranet to common architecture consistent with customer facing web systems 
  • Lead engagement of UK stakeholders (HR, Finance, Property, Comms, Customer Services) to ensure strategy meets business needs 
  • Drive Group strategy and plans in support of UK and away from issues which will divert from the overall strategy 
  • Ensure UK have visibility of VGS activities and programme roadmaps to ensure that policies, systems, tools and capabilities are aligned 
  • Ensure that the VGS relationship / talent is exploited to the benefit of VF UK and ensure that we provide a good level of opco interaction and contribution 
  • Identification of the quality measures that need to be introduced and implemented to ensure that we deliver a high quality employee online experience 
  • Creation of appropriate metrics and audit capability to ensure that our quality standards are measured. 
  • Ongoing management of intranet performance and employee experience through key journey owners throughout the organisation. 
  • A key player in the change incubator
How 
  • Apply creative thinking to the strategy, and challenge existing ways of working 
  • Drive the employee experience agenda at all points in the strategy 
  • Represent the strategy and share it’s purpose, scope and benefits to any stakeholders 
  • Demonstrate a personal commitment to the strategy as the “champion” for change 
  • Provides clear direction to all team members, and engages senior decision makers where appropriate 
  • Brokers relationships with stakeholders around the business and in Vodafone Group to ensure alignment of plans 
  • Drive a culture of transformation through a “can do” approach 
  • Works well in a “Start Up” environment 
  • Work flexibly across varied subject matters, and horizontally across the team without engaging through a formal, hierarchical structure

Typical Outputs 
  • Leadership of sourcing delivery strategy for all user experience work, aligned to T&O deliveries or BAU – commercial owner of relationship with outsource partners 
  • Responsibility for the successful application of innovations to the satisfaction of stakeholders / customers / third parties in a critical environment 
  • Interfaces across business units to ensure alignment of experience across VF UK

Technical/Professional Expertise
A professional with extensive track record in online experience design and/or online site strategy
Professional Qualification (degree or significant industry experience)
Capability of user centred experience design – ability to create clear site strat
Track record of delivery in demanding environment
Proven operational or line management experience in a senior position
Excellent inter-personal and communications skills. Extensive network and supplier base
Substantial experience in influencing at all levels
Ability to quickly assimilate knowledge from outside own area of expertise.

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