The main duties for this role are to provide a prompt and effective resolution of all incidents and to ensure calls are closed to the satisfaction of users, escalating calls where necessary.
The successful candidate will possess previous 1st or 2nd line support experience and must have basic hands on skills in Windows 2000/XP, MS Office 2003, Printers, Anti Virus, Laptop and PC set ups and builds, software installations, general IT support, etc.
The role will primarily be supporting users but will include other project work and daily admin tasks. The candidate must be an excellent team player with excellent communication skills.
The candidate will get exposure to the software / technologies listed below which also details the experience required for the position.
Technologies / Software
Windows XP - Essential
Windows Server 2003 - Essential
TCPIP – Nice to have
Roaming Profiles – Nice to have
Lotus Domino Mail Server – Not Essential
Lotus Notes Mail Client – Not Essential
Citrix Metaframe XP FR3 – Not Essential
MS Office 2003 - Essential
Symantec Endpoint – Not Essential
Symantec Backup Exec 11d – Not Essential
Dell Equipment – Not Essential
Blackberry Mobile Devices / BES Server – Not Essential
