PMO Lead

• To develop and maintain the project management methodology (VPDL) including document templates, identifying project phases, reporting and planning information for successful project delivery 
• Advise on tailoring the templates and procedures to achieve an appropriate project structure 
• Act as owner of programme and project frameworks, templates and procedures; be responsible for ensuring they are fit for purpose and continue to be best practice

• Develop and implement the terms of reference for the IT Delivery PMO 
• Production and maintenance of the Programme Charter document 
• Responsible for ensuring appropriate project and programme controls and processes are in place to enable accurate progress monitoring and reporting 
• Administer Programme Governance

• Ensure planning standards are defined, communicated and enforced 
• Hold and manage consolidated level 0 plan and dependencies, interfaces and critical path with clear linkage to project level

• Define and run scenarios on impact of movement to level 0 milestones
• Monitoring 
• Ensuring that deliveries from projects are within agreed tolerance levels of quality, time, and budget, in accordance with the programme plan and programme governance control processes and documentation 
• Acting as the point of escalation for project Issues, Risks and Changes that fall outside assigned project tolerances

• Define and agree report content, formats and frequency in conjunction with the IT Delivery Manager 
• Progress reports to the IT Delivery Manager in accordance with the Reporting Calendar 
• The chair of the monthly Programme Review Meeting (PRM) 
• Design, challenge and agree Management Dashboards

• Maintain and monitor a consolidated IT Delivery risk log on a monthly basis to ensure risks are being appropriately addressed and closed. Risks that cannot be mitigated within the Programme’s authority will be escalated in accordance with the risk and policy management strategy
• Issue management 
• Maintain and monitor a consolidated IT Delivery issues log on a monthly basis to ensure issues are being appropriately addressed and closed. Issues that cannot be dealt with within the Programme’s authority will be escalated in accordance with the issue and policy management strategy 
• To have a good understanding of organisation-wide issues and be able to suggest solutions for resolution

• Maintain and monitor a consolidated IT Delivery dependencies log on a weekly basis to ensure dependencies are being appropriately captured and addressed 
• Ensure that cross project and programme dependencies are identified and managed
• Change Management 
• Maintain a consolidated Change Register of change requests escalated from Projects and change requests initiated at Programme Level. The PMO will review the Change Request log on a monthly basis to ensure that all related decisions, communications and actions are being appropriately progressed

• To be responsible for maintaining a document storage system that will contain all documentation for all projects and which can be readily and easily accessed by authorised personnel 
• Maintenance of programme library

• Accountable for the promotion and continuous improvement of the VPDL process and Knowledge Management Portal
• Accountable for the Project Support for all IT projects. These projects vary in complexity but are all aligned with the transformation of Vodafone as part of the 100 week plan
• Customers, supplier and third parties 
• Work effectively with customer-obsessed internal stakeholders 
• Manage stakeholder engagement across multiple organisational boundaries personally influencing key stakeholders

• To be responsible for the recruitment, supervision, appraisal, induction, development and performance management of Project Support Analyst (PSA) and Programme Support Specialist (PSS) staff working in the PMO 
• Develop personal skills and team capabilities to enable effective support of IT Programmes and Projects 
• Proactively contribute to the development and maintenance of a high performing PMO team 
• Recruit, develop and retain the Portfolio Office, Programme Office or COE team 
• To work in a manner that facilitates inclusion

• Continue to check that the VPDL deliverables innovatively deliver business and technical change that drive forward Vodafone’s transformation 
• Challenge the broader team to think “outside of the box” about innovatively delivering the benefits required by all IT projects 
• Search for and agree with stakeholders the appropriate innovation variations to standard process 
• Comfortable when working in an ambiguous environment

• Promote learning across IT Delivery to improve the efficiency and effectiveness of the Programme and Project community 
• Have a knowledge of planning, resource management and project governance processes 
• Continue to build knowledge through:

o Maintaining relationships with peers and team
o Training
o Industry best practices
o Creating and maintaining relationships with suppliers, partners and customers

• Understand and contribute to the current position and future strategies for project management 
• Understand the processes and other’s accountabilities related to project management 
• Have a working knowledge of effective project management methods 
• To research and remain up to date on developments in project management tools and techniques

• Manages stakeholders at the various levels required by clear and meaningful written and verbal communications that effectively impart the required information or enable speedy and informed decisions 
• Communicates in an impactful manner that commands respect and confidence from the audience 
• Brings to bear in-depth knowledge of the subject and will uncover underlying issues by skilful questioning techniques which develop strong relationships with stakeholders