ROLE SUMMARY:
This position will primarily be involved in process analysis, process design and process assessments and will be operating in the Process Competence Center. Secondary the role will also be involved in QM process execution and operation to allow for support and temporary substitutions to cope with work peaks and Holiday replacements.
This position is London based. It reports to the Head of TIS Global Process & Quality Management.
The position requires limited traveling i.e. less than 10%.
THE ROLE INVOLVES:
Analysis, design, engineering and deployment of IT Operations and Solution Development processes
- Support of Process Owners in continuous improvement activities of respective process areas
- Conduct interviews and GAP analysis within various process areas
- Strategic alignment of all process solutions with TIS Process and Quality Strategy and Global Quality and Process Management (IT COO)
- Prepare process heat maps and continuous improvement proposals
- Detail design and engineering of various processes
- Preparation of process training material
- Process deployment and training of process community
- Lead and conduct design meetings and / or workshops with process community
- Conduct process assessments to detect maturity levels and GAPs of process expectations
Process and Quality Communication Management
- Requirements gathering of communication needs of the organization
- Elaboration of a communication concept to bring Process and Quality Management to an expected level of the organization
- Make sure communication is always to the point, short, crisp and adjusted to the customer and stakeholders
- Process and Quality metrics reporting
Process execution Global TIS PRB
- Due diligence of project artifacts and registration
- Coordination of review disciplines
- Overview technical reviews
- PRB preparation
- Conduct PRB meetings
- Liaise with various PRB organizations across CS IT
Process execution Quality Assessments
DIVISION/DEPARTMENT OVERVIEW:
Technology Infrastructure Services (TIS) Overview
- TIS provides the infrastructure technological capabilities that empower our business globally. We provide the most commercially competitive products and services that enable engineered performance, information analysis, data management, and transaction processing.
TIS Process & Quality Management (P&QM) Overview
- TIS Process & Quality Management delivers state of the art process improvement, quality and performance management services to TIS, IT and business customers to strengthen their execution power and success
- TIS Process & Quality Management's objectives are to:
- harmonize and improve TIS processes for efficient quality delivery,
- implement processes and develop/support management tools that translate vision and strategy into performance measures that can be tracked, and which can be used to gauge and communicate the success of execution,
- manage Quality Processes operationally
- TIS Process Competence Center is a support group to render guidance and support in the areas of:
- IT Operations processes (ITIL)
- Solution Delivery processes (CMMI)
- Quality Management processes (ISO9000)
- and other process expertise
TO QUALIFY YOU MUST POSSESS:
Required Work Experience:
- Operational support
- Process and Quality Management background, preferably in IT
Required Technical/Business Skills and Knowledge:
- Strong ability to deal successfully with the complexities of a matrix organization
- Good experience in process engineering and design
- Excellent organization skills
- Strong attention to detail
- High degree of self motivation
- Effective and customer focused communicator
- Strong relationship management and/or people skills
- High degree of proficiency in MS Office applications, such as Word, PowerPoint and Excel, as well as Visio, junior skills in SharePoint development desirable but not a must criteria
Desirable Technical/Business Skills and Knowledge:
- Knowledge of relevant professional IT frameworks (CMMI, ITIL, SOX, ISO9000 …).
- Process Engineering for IT and Business processes, possibly Operational Excellence (Six Sigma Background)
Required Education and Professional Qualifications:
As one of the world's leading financial services group, Credit Suisse provides its clients with investment banking, private banking and asset management services worldwide. Founded in 1856, Credit Suisse has a long tradition of meeting the complex financial needs of a wide range of clients, offering advisory services, comprehensive solutions and innovative products to companies, institutional clients and high-net-worth private clients globally. The Credit Suisse Group is active in over 50 countries and employs approximately 40,000 people. Further information can be found at www.credit-suisse.com.
Cultural diversity is essential to our success. As such, we employ people from more than 100 countries. Credit Suisse empowers employees to work openly and respectfully with each other and with clients, ultimately striving to deliver superior results while offering initiatives and programs to assist employees achieve a healthy work-life balance.
Credit Suisse is an Equal Opportunity Employer and does not discriminate in its employment decisions on the basis of any protected category.
To the extent permitted or required by applicable law, a candidate who is offered employment will be subject to a criminal record check and other background checks before the appointment is confirmed.
