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Friday 10th September 2010

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System Services Representative (MVS Specialist)

This role is an individual contributor responsible for on-site installation, maintenance and repair of IBM and HP systems and components, including hardware, networking products, and operating systems. They are the primary technical interface to customers for the coordination of hardware support and delivery of operational services as required by the customer. They advise customers of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair customer's IT operation. They may also perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and HP systems and products. They are accountable to ensure a high level of customer satisfaction with Service delivery, technical support and operational services for the customer account(s). When critical situations occur, they are the IBM technical interface to customers and manage the situation until the problem is fixed. They have a thorough understanding of, and are able to articulate, IBM's technical support strategy. They are responsible for the technical value relationship to protect revenue base and identify new services opportunities.

Required
  • Bachelor's Degree
  • At least 1 year experience in HP Servers Knowledge, tape devices, storage
  • English: Intermediate

Preferred
  • Master's Degree

Additional information
-driving license
-polish language
-knowledge of HP Servers
-tape devices
-storage

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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