System Engineer
IronPort Systems Engineers work very closely with their sales team and the Regional SE team. The Systems Engineer is responsible to help accelerate the closing of business within the sales territory.
This position encompasses sales engineering, project management, network design, integration engineering and pre sales customer support responsibilities.
The Systems Engineer engages with the customer from the point of pre-sales evaluation through all technical planning and evaluation processes until the purchase order is received. The Systems Engineer is responsible for customer satisfaction throughout the process. The Systems Engineer routinely handles customer issues that arise.
Minimum Experience Requirements:
Outstanding technical sales skills
Strong training skills, specific training experience a plus
Passion for customer satisfaction
Experience in a role with customer support and sales engineering responsibilities
Strong project management skills
Strong networking knowledge
Knowledge of protocols: HTTP, SMTP, DNS, FTP, SSH, TCP/IP, WCCP
Strong UNIX system administrator skills
Experience with shell scripting in perl and other scripting languages and/or experience with FreeBSD is a plus.
Fanatical attention to detail and follow-up
Strong written and verbal communication skills
Technical proficiency with email and the email infrastructure
Experience deploying physical product or appliance a plus
Cisco Certification a plus
Minimum Educational Requirements:
Bachelor's degree is required.
Personal Characteristics:
Passion to proactively seek ways to make our partners and customers happy.
Ability to execute on current support issues while providing Sales Support / Systems Engineering support to the regional channel and sales teams.
Roll up the sleeves: comfortable working with a small and highly senior staff implementing a virtual operations model.
Entrepreneurship, sense of urgency: The successful candidate will posses a high energy level which allows them to react to situations quickly and decisively, possessing self confidence to be assertive when taking a position, not afraid to make decisions while at the same time acting as a strong mentor.
Indomitable work ethic: The successful candidate will reject setbacks and will enthusiastically persist until ambitious goals are achieved. He or she will be resourceful and innovative at tackling complex sales or marketing challenges in a timely matter.
Image and presence: The successful candidate will have significant exposure to customers and industry partners alike. As such, he or she must project the professional image of the company both internally and externally.
Accountability: He or she should be a results oriented team player who leads by example, holds himself accountable for performance, takes absolute ownership, and champions all aspects of sales and marketing.
