You are here:  Home  Jobs  Sorry, this vacancy is no longer available

Friday 10th February 2012

QUICK JOB SEARCH

Technical Support Professional

We in Lotus Customer Support are looking for candidates who are proficient in performing and enabling remote technical support of IBM software and solutions.

Successful candidates need to possess the following skills/ capabilities:
> provide technical support assistance to customers using problem determination/problem source identification skills.
> demonstrate technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
> communicates action plans to the customer or IBM representative as appropriate
> recommend and implement new or improvements to existing technical support tools, procedures, and processes.
> may need to be able to provide training for and mentor others on the team.
>contribute to department attainment of organizational objectives and high customer satisfaction.

Required 
  • Bachelor's Degree in Information Technology or equivalent 
  • Basic knowledge in Enterprise Server Administration 
  • Basic knowledge in Platforms :- WINTEL, Unix, OS400 
  • Basic knowledge in Application Development, J2EE, SOA, Webservices 
  • Basic knowledge in C, C/C , JAVA, Visual Basic. Database knowledge and conce 
  • Basic knowledge in Advanced troubleshooting and debugging skills 
  • Basic knowledge in Computer Science degree or equivalent experience required 
  • Basic knowledge in Other relevant platform or software certifications would be an advantage 
  • Basic knowledge in All or some of the above listed skills. 
  • Previous working experience in this or similar field would be an advantage 
  • English: Fluent

Required
  • Bachelor's Degree in Information Technology
  • English: Fluent

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Similar jobs

  • 1st Line Platform Support

    We currently have a position for a Platform Controller to join our Broadcast Services department at our offices in Osterley. Our Platform Control team provides first line support across our entire broadcast platform 24...

  • Acceptance & Handover Co-ordinator

    The BBC is looking for an Acceptance & Handover Co-ordinator to help ensure the smooth technological transition back into Business As Usual on The BBC's W1 Programme...

  • Assistant Consultant - Global Business Immigration Services

    The Global Business Immigration Services team provides and manages a range of business immigration services to multinational clients who send employees and their families to work and live in another country...

  • Assistant Tax Advisor - Expatriate Tax

    The purpose of the job will be to provide technical support to more senior members of staff, with the longer-term aim of developing into a tax professional...

  • Assistant Tax Advisor - Expatriate Tax

    The purpose of the job will be to provide "technical" support to more senior members of staff, with the longer-term aim of developing into a "tax professional"...