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Friday 10th February 2012

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Test Process & Test Manager

IT Operations is currently looking for a Test Process & Test Manager to join the team in London

ROLE SUMMARY:
The position reports into the Head of Testing Services and is responsible for managing the Centralized Testing Team’s Test Process, Project Testing and Automation & Performance Testing Team, as needed.

THE ROLE INVOLVES:
Customer Care: 
  • Actively promote the Testing Services 
  • Identifying key candidate projects to use the test services 
  • Supply KPI’s and Metrics back to the business, providers, and other groups. 
  • Regional Lead for Testing Team

Test Process Management 
  • Ensure the delivery of new products or services from the projects is to the appropriate levels of quality, on time and within budget, in accordance with the plans. 
  • Be responsible for the quality assurance and overall integrity of the group. 
  • Manage third party contributions to the testing as appropriate. 
  • Communicate with all stakeholders. 
  • Report progress of the maturity levels at regular intervals to the Head of Testing 
  • Familiar with industry standards and certification and drive efforts to bring products into conformance with such standards. 
  • Completion of project performance reviews / audits 
  • Evaluates, maintains and improves Testing roles and responsibilities within the product development life-cycle. 
  • Responsible for functional duties assigned by the Head of Testing. 
  • Facilitates the development, implementation and adherence of testing department standards in partnership with the test team leadership group. 
  • Evaluates and implements training and development needs for team. 
  • Creation of White Papers on given testing / QA subjects 
  • Attendance of Pre-Sales meetings

Quality & Process Management
  • Monitoring compliance with standard processes (transition points, KPI's) 
  • Quality Audits 
  • Process Management and Training 
  • Process Improvement 
  • KPI Management 
  • Provides project oversight to ensure compliance with Testing 
  • Standards, processes and methods 
  • Ensures that the Test Managers are aware of and has access to relevant testing policies, processes and procedures 
  • Provides input into the continual improvements programme of works 
  • Cross Border Compliance Management and MPP Compliance 
  • Vendor Management & reviews

Line Management 
  • Human resource management activities like:

- Staffing
- Input into job groups and roles

  • Performance management – Contractors and Consultants 
  • Lead and Manage Tools & Automation Team (Offshore)

Testing 
  • Test Management, Planning & Execution (Front to Back Test Engagement delivery) 
  • Defect Management 
  • Tools Management 
  • Automation and Performance Testing Management

TO QUALIFY YOU MUST POSSESS:
- Career Tester with passion for Testing and innovative thinking towards Testing.
- Should be technically savvy and should strive to find answers to any question related to Testing.
- Strong QA methodology, in-depth understanding of QA process, SDLC process, testing tools (defect tracking, requirements gathering, automation, performance, etc.), as well as technical leadership skills
- 10+ years experience in Testing domain and proven history of implementing testing process/methodology. Minimum 5 years involvement in the financial services industry with exposure to Financial Accounting domain.
- 7+ years experience in Process Management and Quality Management. Supporting the testing efforts of large scale projects/programme and technical teams of complex hardware and software based products. Specific knowledge of Quality Management approaches, and Testing Tools (QualityCenter, QTP) and Practices
- 6+ years experience in hands on Manual Testing covering System (Functional, Regression), System Integration ( End To End, etc) and Data Quality Testing for Data warehousing Projects. Experience coordinating User Acceptance Testing.
- 5+ years experience in Data warehousing Testing projects, with Data Warehouse Tools or software like OBIEE, Essbase, Oracle Analytics, etc
- 5+ years experience working in a global team and in an Onshore/Offshore model. Strong experience in managing remote contractor or vendor team.
- 4+ years experience in Automation and Performance Testing Initiatives/project.
- Ability to engage and influence IT management and ability to work in a strong/weak matrix organization.
- Ability to balance control responsibilities with the need to deliver pragmatically
- Good in verbal and written communication, with formal and practical approach in dealing with people and resources. Good presentation skills.
- Extremely strong capacity to drive change and excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success
- Proven experience of metrics development, reporting and root cause analysis/recommendations.
- Self starter and should be in a position to take the Testing initiatives forward independently with limited support/direction.
- Certification in Testing like CMST, CSTP, CMSQ. Project Management certification like PMP, Prince 2. ISTQB Practitioner Level certification.

SERVICE
Client Relationships:
- Ability to develop relationships with internal clients to understand and address their needs.
- Timeliness (Organizational skills): Ability to plan and organize the work so that it is efficient and effective and allows service to be delivered promptly and reliably.
Innovation/Flexibility: Proactive. Ability to identify opportunities and develop new ideas that will lead to improvements. Ability to adapt/change behavior or plans to better achieve the target/objective.

EFFICIENCY
- Analytical/Problem Solving & Decision Making Skills: Ability to analyze a complex problem and identify potential solutions by exploring and analyzing diverse alternatives, including, where applicable, risks and potential business impact. Ability to make the right decisions based on the necessary information and to take measures accordingly.
- Strategic Thinking and Bottom-line Orientation (if applicable): Ability to understand and anticipate the consequences of your decisions for other departments/people in short/ long terms. Shows awareness of, and commitment to, improving the effect on the Firm’s cost base/profits.
- Results Orientated/Productivity/ Initiative/drive: To set high targets/objectives for self and department. Is influential in reaching targets. Prefers to take the initiative than to stay passive if events happen. Committed to improving productivity. Unwilling to accept average performance.
Tries to be above the requested performance.

MANAGEMENT/PERSONAL SKILLS
-Self-awareness/Eagerness to learn: Has a clear appreciation of strengths and limitations. Seeks guidance and advice when appropriate to accomplish tasks and perform the role in an effective and efficient way.
- Leadership (If applicable): Provides clear vision and direction. Builds commitment to goal achievement. Motivates staff to ensure they achieve their professional goals. Ensures development of staff through effective performance management.
- Team Work: Plays a constructive role as member of the team.
- Management Ability (if applicable): Clearly and comfortably delegates both routine and important tasks and decision while retaining accountability. Effective communicator.
- Crisis Management/Ability to cope under pressure: Takes appropriate action and shows good judgment in critical and high-pressure situations.

CONTROL
- Ethics:Consistently demonstrates integrity, fairness and professional conduct.
- Sensitivity to Control: Is attentive to controls and addresses risk. High level of attention to detail in every aspect of work.

PROJECTS
- Project Management: Efficiently and effectively manages work, time and resources.

As one of the world's leading financial services group, Credit Suisse provides its clients with investment banking, private banking and asset management services worldwide. Founded in 1856, Credit Suisse has a long tradition of meeting the complex financial needs of a wide range of clients, offering advisory services, comprehensive solutions and innovative products to companies, institutional clients and high-net-worth private clients globally. The Credit Suisse Group is active in over 50 countries and employs approximately 40,000 people. Further information can be found at www.credit-suisse.com.

Cultural diversity is essential to our success. As such, we employ people from more than 100 countries. Credit Suisse empowers employees to work openly and respectfully with each other and with clients, ultimately striving to deliver superior results while offering initiatives and programs to assist employees achieve a healthy work-life balance.

Credit Suisse is an Equal Opportunity Employer and does not discriminate in its employment decisions on the basis of any protected category.

To the extent permitted or required by applicable law, a candidate who is offered employment will be subject to a criminal record check and other background checks before the appointment is confirmed.

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