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IT Services, Business Analysis – Business Analyst (Assistant Manager)

Salary Frequency  

What impact will you make? The Opportunity

As a Business Analyst, you will be asked to support key projects that will improve the practitioner experience and therefore the service that we provide to clients. Alongside this, you will play a leading role to drive the Business Analysis capability forward, bringing in new tools and methodologies, while building a Business Analysis community across the firm.


The Business Analysis team is part of the Business Relationships function, which also includes Business Relationship Management and Service Relationship Management teams. The Director of Business Relationships reports directly into the UK & Swiss CIO.


Role description


Business Analyst required to elicit and document business, functional and non-functional requirements and manage stakeholders as part of either discovery pieces of work or project delivery (including Business Cases) for internal projects within Deloitte. Professional and business focussed, with excellent process mapping, business writing and presentation skills, with experience of leading and/or mentoring Business Analysts.


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The role is located in our London offices.



This is a permanent role. We do encourage careful consideration of agile ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is interesting as a permanent role with a degree of flexibility please do discuss with us.



  • Elicit & interpret business and technical requirements using a variety of elicitation techniques, using technology to communicate where appropriate
  • Write high quality Business Cases, Use Cases, Requirements Catalogues and BPMN process maps in accordance with requirements of the assigned work
  • Support stakeholders throughout the lifecycle of a project to ensure that business requirements are delivered appropriately
  • Work closely with technical teams (Applications Development, Enterprise Architecture, Infrastructure & Operations) to ensure that business requirements are accurately converted into technical solutions.
  • Share, with Business Analysis team, experience and knowledge in order to enhance team intelligence and performance
  • Provide Business Analysis Team Lead and Head of Business Relationship Management with ad-hoc support when required



  • Degree in an IT related discipline; or qualified by experience
  • ISEB qualified (or equivalent)


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You are here: Internal Client Services

Internal Client Services (ICS) contributes to the success of Deloitte through six departments: Clients & Markets, Finance & Legal, Human Resources, IT Services, Property & Corporate Services and the Shared Services Organisation. There is no such thing as a ‘typical’ ICS person or job. The work we do is as varied as our people are diverse: administrators, artwork designers, accountants, advisors, audio-visual technicians, business analysts, building surveyors, bilingual secretaries. ICS teams are based across the UK, Switzerland and India, all sharing a common goal of providing outstanding support to Deloitte and its people.


About Deloitte


Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.


How will this role make an impact that matters with Deloitte?
As a Business Analyst, you will ensure that innovative, technology solutions meet the business need, thereby enhancing the practitioner and client experience of working with our firm and increasing the influence and impact of Business Analysis across the UK and North West Europe firm.


What do we do?
Deloitte offers Global integrated professional services that include Audit & Assurance, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.


What do we value?                                                 

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service.  We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have received a Best for All Stages of Motherhood special award in 2016 as a Top Employer for Working Families.


Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and registered office at 2 New Street Square, London, EC4A 3BZ. Deloitte LLP is the United Kingdom affiliate of Deloitte NWE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities.


Requisition code: 140650