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Technical Specialist - Cloud Infrastructure, Client IT

£40000 - £50000
Salary Frequency  

Role description

  • Client and customer focussed Technical Specialist and Subject Matter Expert (SME) for Servers, Storage and Networking components that provide the underlying infrastructure platforms that support the Client IT function.
  • Reporting to the ITC Client IT Manager, Client IT is directly responsible for the delivery of total infrastructure solutions as requested by the business and the subsequent operational management, support and administration of the platforms underpinning infrastructure


  • The ITC (Platforms) will be required to work closely with the other Client IT teams to provide total Infrastructure solutions (covering servers, storage and networks) to meet business requirements within an agreed delivery timeframe SLA and then fully support and manage the solution within a similar operational support SLA
  • The Client IT Platforms will be provided on a 24x7 basis therefore out of hours activities for both delivery and support will be required including on-call cover 
  • Liaise directly with the business throughout the request-delivery-support life-cycle acting as their technical interface and solution delivery owner
  • Business request technical validation, solution design and creation of an implementation plan within a Statement of Works (SOW) including infrastructure component costs
  • Raise RFC’s for delivery and operation changes and act as peer review and approver of delivery or operational changes raised by others
  • Operational management and administration of the Client IT Infrastructure Platform’s including but not limited to the following tasks, backup and restore,
  • Patching and vulnerability protection of Infrastructure platforms, Pro-active capacity management and planning of Infrastructure platforms, Monitoring of Infrastructure platforms
  • Incident and problem investigation, including trouble-shooting to identify issue root cause or workarounds to restore the respective infrastructure and or applications to service within agreed SLA’s, including trouble-ticket analysis (review, update and closure) working alongside the other Client IT teams
  • Pro-active approach to operational management, adopting Continuous Service Improvement practices to keep the Client IT platforms regularly updated and current
  • Work alongside the Orchestration designer to ensure the server-build automation processes are quality checked, tested and signed off as operational
  • Ownership and Management of the Operational “In-life” Server-Build Orchestration process to ensure automation processes are working as expected and manually building servers by exception if required
  • Create, update and maintain Infrastructure “life-cycle” technical documentation



  • Highly client and customer focused liaising with the business throughout the request-delivery-support lifecycle
  • Technical validation and delivery of Business Requests as “Total infrastructure solutions” against an SLA
  • Operational management, administration and support of Client IT Platforms against an SLA



Essential Technical Skills/Competencies:


Demonstrable knowledge and experience to undertake the role should include the following:

  • Minimum 2 years exclusive experience using Microsoft Hyper-V 2012r2 within an enterprise environment.
  • Strong Powershell scripting capability.
  • Proven experience of Netapp Storage (Clustered On-Tap), including capacity management and platform scaling.
  • Cisco UCS platform management
  • Flexpod reference architecture experience
  • Cisco Data Centre Networking solutions (in particular Nexus).
  • Microsoft Server Operating System administration (2008/2012R2)
  • Familiarity with Microsoft AD/DNS/DHCP
  • Experience with automated monitoring systems and technologies with a practical knowledge of MS SCOM
  • Experience with Windows patching procedures
  • Experience of Linux systems and in particular Redhat
  • Awareness of Analytics applications eg:- Tableau, Qlikview etc..


The following formal accreditations are highly desirable:-

  • Cisco DC Unified Computing Design (DCUCD)
  • Cisco Certified Design Professional (CCDP)
  • Cisco DC Unified Fabric Design (DCUFD)
  • Cisco Certified Network Professional/Data Centre (CCNP)
  • Netapp Accredited Storage Architect Professional (ASAP)
  • Microsoft Virtualization certification (Exam 74–409)
  • Microsoft Server Infrastructure certification (MCSE)


Person Attributes

  • A strong “can do” attitude
  • A strong “service” ethic that puts the customer first
  • A team player with an ability to positively motivate self and others
  • Ability to work under pressure and manage a number of tasks simultaneously
  • Ability to work in virtual teams, often remote from other members
  • A logical thinker with strong analytical skills
  • Able to act responsively in the delivery of services and problem solving
  • Professional presentation with an ability to communicate effectively at all levels of the business, and with both technical and non-technical people


Person Specification

  • Strong leadership, interpersonal and communication skills to interact effectively with the business and the Client IT organisation
  • Deep technical understanding and experience of traditional and emerging technology (E.g. Cloud, Iaas, Saas, PaaS).
  • Collaborative working style
  • Ability to assess business need and accurately assess impact on IT service design
  • Bright, outgoing personality with a positive outlook and strong team-working bias
  • In-depth understanding of how IT infrastructure components enable business services
  • Hands on approach with ability to 'juggle' several tasks at once
  • Must be diplomatic and persuasive with an ability to handle difficult conversations
  • Ability to critically assess proposals from 3rd party suppliers and proposed IT projects within the organisation


Essential Skills/Competencies:


  • Experience of liaising with virtual teams and external suppliers from a delivery perspective
  • Self-starter/ pro-active initiative
  • Methodical  and logical thinker
  • Prepared to be hands on (i.e. practical)
  • A diligent and conscientious approach to carrying out work is essential
  • Ability to create and follow documented processes


Additional desirable experience includes:

  • Degree level* or qualified by experience
  • Concentration in Computer Science or an IT-related discipline preferred


We are Internal Client Services (ICS)


Internal Client Services (ICS) contributes to the success of Deloitte through six departments: Clients & Markets, Finance & Legal, Human Resources, IT Services, Property & Corporate Services and the Shared Services Organisation. There is no such thing as a ‘typical’ ICS person or job. The work we do is as varied as our people are diverse: administrators, artwork designers, accountants, advisors, audio-visual technicians, business analysts, building surveyors, bilingual secretaries. ICS teams are based across the UK, Switzerland and India, all sharing a common goal of providing outstanding support to Deloitte and its people.


About Deloitte


Deloitte offers integrated services that include Audit and Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.


We deliver outstanding impact on the reputation and success of our clients, in the UK and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within.


At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service through our expertise and professionalism.


We value difference, with respect at the heart of our inclusive culture.  We are open to discussing with candidates the different ways in which we are able to support agile working arrangements.  We recognise that our people are juggling demanding careers with commitments and interests outside of work.


Hear from some of our people already working at Deloitte in agile ways.


We are proud to have received a special award for Best Innovation for our WorkAgility Time Out programme in the 2015 Top Employers for Working Families awards



Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and registered office at 2 New Street Square, London, EC4A 3BZ. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients.


Requisition code: 131053