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IT Services (ITS), Non Functional Test Manager – Manager, London or Milton Keynes

Salary Frequency  

What impact will you make? The Opportunity

Do you want to be involved with implementing the latest technologies in exciting IT projects? Do you want to make a difference by assuring that ITS deploys quality products and solutions to our practitioners and clients? Do you have a passion for automation and performance testing? Then the role of Non-Functional Test Manager could be for you; come join and be part of an international team which supports our Swiss, Dutch, Indian and UK practices.


You will be responsible for the test effort on a variety of IT driven projects. This role is about inspiring a group of Test Leads/Analysts and ensuring that the high standards our practitioners deserve are met. You will be in a leading role within the team, driving the Testing Strategy within the team, selling the work that we do and promoting our success stories.


Role description

As an ITS Test Manager, you will be responsible for the direction of the team to ensure that there is adequate planning and estimation of test activities on all pieces of work for both the Project Portfolio and BAU work streams, predominantly leading Non-Functional test activities. Required to establish the Non-Functional strategy alongside the Head of Test focusing on automation, performance & load testing capabilities.


You will be required to liaise with Project Managers, Desktop Design, Test Managers/Leads and Test Analysts to ensure any changes to the Deloitte Desktop builds and/or VDI Citrix environments meet our quality standards and are fit for User Acceptance Testing. You will be responsible for elements of the team’s finances & budget planning activities, coordinating with both permanent, managed service contractors and offshore staff as necessary.


You will have responsibility for elements of Testing Strategy and defining Test Methodologies & practices, and will manage a small team of direct reports and supporting their career progression, including the Test Architect role.



The role can be located out of either our London or Milton Keynes offices.



This is a permanent role. We do encourage careful consideration of agile ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is interesting as a permanent role with a degree of flexibility please do discuss with us.


To apply for this job please click here



Strategic direction & Process Management: 20%

  • Refining & improving Testing Methodology, control & reporting strategies
  • Ensuring testing is performed in accordance with Deloitte standards and testing best practices.
  • Ensuring the team is adequately trained and prepared for test phases.
  • Working with interested parties in the identification and proactive resolution of risks and issues.
  • Managing our 3rd party suppliers of non-functional test activities
  • Establishing the Non-Functional Test Strategy alongside the Head of Test and supporting it’s implementation across ITS – focusing on our business critical applications


Non-Functional Test Management: 50%

  • Establishing and implementing non-functional test activities in projects
  • Planning and estimating testing efforts for various projects and new initiatives.
  • Creating test plans that can be understood and actioned by other parties both internal and external.
  • Overseeing the test analysts in their execution efforts to ensure testing is performed in accordance with Deloitte standards and best practices.
  • Implementing and developing test scripts that fit the Non-Functional Test Strategy for ITS
  • Reviewing testing work products and deliverables.
  • Providing status reports to Project Managers & Senior Management Team.
  • Adherence to the overarching Test team strategy, process & test methodologies


Staff Management: 30%

  • Management duties for all members of the Testing Team, whether full time, managed service or Offshore.
  • Contributing to resource management discussions to ensure adequate representation from the team is maintained at all times.
  • Check-ins & Performance reviews for the staff under your management reporting line.
  • Attract, retain, motivate, coach and develop team members for high performance.



  • Experience in working as a service management professional
  • A thorough knowledge of Windows 8 and 10 operating systems, Windows 10 Evergreen (WaaS), Office 2010 & 2013 and Citrix environments.
  • ITIL experience, and preferably certified to ITIL Foundation or Practitioner level.
  • ISEB Software Testing Foundation & Practitioner level certification is mandatory.  Higher qualifications in this area are desirable.
  • Experience managing team members in offshore and near shore locations
  • Demonstrated ability in applying repeatable quality assurance process and methods to enterprise wide technology projects or initiatives.
  • Agile understanding and experience in working in a scrum team
  • Experience with test plan creation and estimation.
  • In depth knowledge of non-functional toolsets such as Loadrunner, JMeter and Neoload
  • >6 years Non-Functional test experience
  • In depth knowledge of HP QTP/UFT and HP ALM/Quality Center. A good knowledge of Jira and Test Rail.  An awareness of other testing tools would be advantageous.
  • A thorough knowledge of Test Methodologies e.g. Agile, Waterfall, V-Model etc.
  • A professional and confident style, with drive & enthusiasm and with a strong ability to multi-task.
  • Strong management, communication, technical and remote collaboration skills are a must with the ability to communicate professionally and effectively with staff at all levels.
  • Ability to build good relationships & conduct effective technical discussions with clients, peers and senior staff.
  • Excellent written and verbal communication skills and strong administrative skills with a keen attention to detail.
  • Experience in dealing with multiple projects and cross-functional teams.
  • Ability to manage a group of Test Professionals (including, Manual, Performance & Automated Test resources) from disparate resource models
  • Ability to coordinate across teams in a large matrix organisation environment


To apply for this job please click here


You are here: Internal Client Services

Internal Client Services (ICS) contributes to the success of Deloitte through six departments: Clients & Markets, Finance & Legal, Human Resources, IT Services, Property & Corporate Services and the Shared Services Organisation. There is no such thing as a ‘typical’ ICS person or job. The work we do is as varied as our people are diverse: administrators, artwork designers, accountants, advisors, audio-visual technicians, business analysts, building surveyors, bilingual secretaries. ICS teams are based across the UK, Switzerland and India, all sharing a common goal of providing outstanding support to Deloitte and its people.


About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

How will this role make an impact that matters with Deloitte?

As a Test Manager, you will ensure that the solutions that IT Services deliver are of a high quality standard and giving a betting experience to the end user. This enhances the reputation of IT services, but more importantly, helps deliver our strategy of being a customer-led organisation.

What do we do?

Deloitte offers Global integrated professional services that include Audit and Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

What do we value?                  

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service.  We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have received a Best for All Stages of Motherhood special award in 2016 as a Top Employer for Working Families.


To apply for this job please click here

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and registered office at 2 New Street Square, London, EC4A 3BZ. Deloitte LLP is the United Kingdom affiliate of Deloitte NWE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities.


Requisition code: 141925