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Disaster Recovery and Resilience Test Manager

Salary Frequency  

What impact will you make? The Opportunity

This is a new role within Deloitte IT Services to lead the Resilience and Disaster Recovery testing process. As a key member of the ITS testing team, the successful candidate will be responsible for developing and managing a Disaster Recovery and Resilience test process for all ITS critical services. Working alongside a Resilience programme team, the candidate has an opportunity to help create and mature existing test processes against a Resilience framework that assures technology resilience through appropriate test strategies aligned to business criticality.

Role description

The Disaster Recover and Resilience Test Manager will be responsible for the test process and test governance of DR recovery testing and resilience testing of Deloitte technology services. They will assist and assure that technology teams adopt the right test strategies depending on business criticality and that are fully compliant with Business Continuity and Resilience policies.


Whilst the majority of the team are based in and around London, this role will require you to meet and collaborate with colleagues based in offices across the UK and other North West European member firms. We are therefore open to discussions around which of our UK offices you could work out of.


This is a permanent role with occasional national and international travel, and an occasional need to be flexible on standard working hours. We do encourage careful consideration of agile ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is interesting as a permanent role with a degree of flexibility please do discuss with us.


  • Ensure that testing verifies recovery plans content, quality, comprehensiveness and ensuring that annual reviews are undertaken
  • Support and oversee technical testing of Disaster Recovery and Resilience testing
  • Report test results and exceptions to the DR Board and IT Risk Committee on compliance against test requirements
  • Ensure that lessons learnt and test issues are properly captured and actioned.
  • Review architectural designs during project phases for new IT Services and changes to current IT Services to ensure project and annual testing approaches are defined and compliant with Service Continuity control requirements
  • Provide governance of resilience testing executed by other teams
  • Take ownership of roadmap activity for increasing maturity of DR testing as well as being actively involved in maturing the test strategies used by IT (e.g. move to role swap technical approach)
  • Scheduling DR Exercises in liaison with IT Service Owners to ensure that the project and annual testing requirements are met
  • Providing IT SCM testing SME knowledge across the organisation
  • Agreeing scope of testing for DR Exercises to meet Service Tier requirements (user testing, capacity testing, RPO testing etc.)
  • Represent DR Exercises at Change Board
  • Providing governance to resolution of testing issues


  • Extensive DR and/or application resiliency test experience
  • A thorough knowledge of recovery planning and testing strategies for Disaster recovery, backup and resilience
  • Experience of coordination and planning tests across technical teams for both infrastructure and applications
  • Good Working knowledge of Windows platforms, SQL, Storage and Virtual Machines and Citrix environments
  • Thorough understanding of IT Service Management
  • Demonstrated ability in applying repeatable quality assurance process and methods to meet Disaster recovery objectives
  • Experience with test plan creation and estimation
  • ISEB Software Testing Foundation level certification is mandatory; Higher qualifications in this area are desirable
  • Knowledge of Test Methodologies e.g. Agile, Waterfall, V-Model etc; Knowledge and use of Test Management tools such as HP ALM/Quality Centre, Jira & Test Rail
  • DRII (or equivalent) Business Continuity certification
  • Experience managing team members in offshore and near shore locations
  • Strong management, communication, technical and remote collaboration skills
  • Ability to coordinate across teams in a large matrix-organisation environment

You are here: Internal Client Services

Internal Client Services (ICS) contributes to the success of Deloitte through six departments: Clients & Markets, Finance & Legal, Human Resources, IT Services, Property & Corporate Services and the Shared Services Organisation. There is no such thing as a ‘typical’ ICS person or job. The work we do is as varied as our people are diverse: administrators, artwork designers, accountants, advisors, audio-visual technicians, business analysts, building surveyors, bilingual secretaries. ICS teams are based across the UK, Switzerland and India, all sharing a common goal of providing outstanding support to Deloitte and its people.

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

How will this role make an impact that matters with Deloitte?

Providing independent testing of Deloitte Disaster Recovery systems will assure that Deloitte systems are able to recover from incidents and reduce any impact to our practitioners and our clients that are dependent on Deloitte systems.

What do we do?

Deloitte offers Global integrated professional services that include Audit and Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

What do we value?                   

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service.  We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have received a Best for All Stages of Motherhood special award in 2016 as a Top Employer for Working Families.


Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and registered office at 2 New Street Square, London, EC4A 3BZ. Deloitte LLP is the United Kingdom affiliate of Deloitte NWE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities.


Requisition code: 143059